Last updated: May 29, 2024
General
This policy applies to products purchased through the Smile Water.com website (the “Website”). It does not apply to products purchased through any other website, including Amazon.com.
Except as expressly set forth in this policy, once you purchase a product from our Website, the transaction is complete and we will not accept a return or refund of that product or exchange that product for any reason.
This policy is subject to change without notice.
Damaged Product
If a product you purchase from our Website is damaged while being delivered to you, we will replace the product with a similar product for up to 30 days after the date of purchase. For any replacements, please email us at support@Smile Water.com. In your email, please include the order number, picture, and written description of the damage. If the damaged product is a Smile Water drinking water product, the description must include the number of boxes inside the package that were damaged, whether the exterior of the box was damaged, and whether any of the seals on the boxed were compromised. We will cover the cost of shipping the replacement product to you.
Exchanges
We will exchange hats and clothing items purchased from our Website for up to 30 days after the date of purchase for a like item of a different size. Items being exchanged must be unworn and in their original condition. If you need to exchange an item, email us at support@Smile Water.com . If we can’t verify your order, we may require proof of purchase. You will be responsible for all shipping costs incurred in exchanging the item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Refunds
Except as described in the preceding paragraphs, will not accept a return or refund of any product.
Shipping Policy
Our fulfillment teams work hard to fulfill orders within 1-2 business days from when an order is placed. However, since we are a small team, please make note that unexpected delays can occur with the order processing.
All orders are shipped using UPS Ground. Because of this, we are unable to ship to PO boxes. Please be aware that packages can experience unexpected delays during transit, which is something that is completely out of our control. However, if your package is stuck in transit longer than one week from the original ship date, please reach out to support@Smile Water.com so we can further assist you with that issue.